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WHY ACTIONSDATA?

CONTACT

EXPERIENCE

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We have been working for more than 14 years in the Direct and Relational Marketing sector.  Our team includes a consolidated IT and executive department in the scope of CRM.

ON DEMAND SERVICES

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We support out-of-the-box software and integration with customer systems, based on SaaS infrastructures that result in universal accessibility, increased productivity and reduced installation costs.

QUALITY

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We control all the parameters in a comprehensive manner for guaranteeing the highest level of efficiency and quality in our service provision. We were granted the certificates UNE-EN-ISO 27001 for Information Security and 9001 for Quality Management Systems

WE USE OUR OWN TECHNOLOGY

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We have a specific Contact Centre module integrated in our CRM that the R+D+i department evolves continuously. By merging technology and marketing, information access is provided based on multiple channels, functionality, and usability to the agent and account managers.

SKILLED PROFESIONALS

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We are committed with talent and, as such, we foster maximum implication of our staff. We are specialists in communicating, managing and processing information.

REPORTING

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Metrics of campaign activities are made available through real-time customized reports. We generate OLAP cubes and dashboards with structured information for processing purposes.

    In compliance with that established in the Organic Law 15/1999, dated December 13, on Personal Data Protection (from now on, LOPD), M ACTIONS DATA, S.L. informs you that the data you provide through this questionnaire can be added to automated files of our company.  You can exercise your right of access, rectification, cancellation, and opposition to this data processing by sending an e-mail to comunicacion@actionsdata.com. In compliance with Law 34/2002, dated July 11, on Information Society and Electronic Commerce Services (from now on, LSSICE), M ACTIONS DATA, S.L will not send by e-mail advertising communications unauthorized by users.

    SERVICES

    CUSTOMER SUPPORT (INBOUND)

    INFORMATION AND CUSTOMER SUPPORT

    REPLY TO COMPLAINTS AND INCIDENTS

    E-COMMERCE SUPPORT, COLLECTION MANAGEMENT AND ORDER RECEPTION

    TELEMARKETING

    (OUTBOUND)

    ARRANGEMENT OF COMMERCIAL VISITS

    CUSTOMER SATISFACTION AND LOYALTY SURVEYS

    INFORMATION SND ATTENDANCE TO EVENTS, SUBSCRIBER MANAGEMENT

    PROMOTIONS, DIRECT SALE AND ACTION TRACKING

    MARKET RESEARCH STUDIES AND SURVEYS

    DATABASE UPDATE

    BENEFITS OF OUTSOURCING TELEMARKETING PROCESSES IN YOUR BUSINESS

    Respond to expected growth

    Control the required investment

    Increase process efficiency

    Access the market best practices

    Improve the service quality

    82%of consumers consider this essential for contacting companies.

    (Source: Direct Marketing)

    68%of services provided belong to customer support management.

    (Source: ACE)

    20%in productivity increase derived from using a specialised company.

    (Source: ActionsDATA)

    73%of companies recognize the impact of customer experience on their profit and loss account.

    (Source: Temkin Group)

    GALLERY